Privacy Policy

Last updated: 4 May 2026

This Privacy Policy describes how Capivex we operating at thecapivex.com collects, uses, and shares information about you when you visit our website, make a purchase, or interact with us in any way.

1. Information We Collect

We collect the following types of personal information:

Contact information: name, email address, phone number, and billing/shipping address.
Payment information: credit/debit card details or other payment data (processed securely by our payment providers — we do not store full card details).
Order information: products purchased, order history, and transaction details.
Device and usage data: IP address, browser type, pages visited, referring URLs, and cookies.
Account information: username and password if you create an account.
Communications: messages you send us via email or contact forms.

2. How We Use Your Information

We use your personal information to:

Process and fulfil your orders, including sending order confirmations and shipping updates.
Manage your account and provide customer support.
Send you marketing communications (only where you have consented or where permitted by law).
Improve our website, products, and services.
Detect and prevent fraud or other illegal activity.
Comply with our legal obligations.

3. Sharing Your Information

We do not sell your personal information. We may share your data with trusted third parties only as necessary to operate our business, including:

Payment processors (e.g. Shopify Payments, Stripe) to handle transactions securely.
Shipping and logistics providers to deliver your orders.
Marketing platforms (e.g. email marketing tools) where you have opted in.
Analytics providers (e.g. Google Analytics) to help us understand how our site is used.
Shopify — our store is hosted on Shopify Inc. Your data may be processed by Shopify in accordance with their Consumer Privacy Policy.
Legal authorities where required by law or to protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and serve relevant advertising. Cookies we use include:

Essential cookies: required for the website to function (e.g. shopping cart, login sessions).
Analytics cookies: help us understand how visitors interact with our site.
Marketing cookies: used to deliver relevant ads and track campaign performance.

You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. We and our partners, including Shopify, use cookies and other technologies to personalise your experience, show you ads, and perform analytics — we will not use cookies or other technologies for these purposes unless you accept them.

5. Your Rights (UK & GDPR)

As a UK-based business, we comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. You have the right to:

Access the personal data we hold about you.
Rectify inaccurate or incomplete data.
Erase your data (the "right to be forgotten"), subject to legal obligations.
Restrict or object to how we process your data.
Data portability — receive your data in a structured, machine-readable format.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at the details below. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

6. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: to fulfil orders and provide our services.
Legitimate interests: to improve our services, prevent fraud, and conduct marketing (where balanced against your rights).
Consent: for marketing emails and non-essential cookies.
Legal obligation: to comply with applicable laws and regulations.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order and transaction data is typically retained for 7 years for tax and accounting purposes.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our store is hosted on Shopify, which maintains industry-leading security standards including SOC 1 and SOC 2 compliance.

9. International Transfers

Your data may be transferred to and processed in countries outside the UK, including by Shopify and other third-party providers. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Capivex
Website: thecapivex.com
Email: thecapivex@gmail.com